An approach designed to deliver.
Being built to serve means not only understanding the value of taking care of patients with empathy and support, it also means building a business that can deliver on our promises. To make this happen, we have experienced leadership to provide industry expertise. We’ve also invested in talent and training, plus systems and partnerships to bring our services to life, and we hold ourselves to high standards for customer service to assure quality.
The safe harbor advantage.
For philanthropic patient assistance programs, we focus solely on patient qualification and distribution of free-goods products to patients in need, maintaining a firewall between manufacturers’ commercial activities and philanthropic goals.
We recruit, train and retain highly qualified, motivated team members to work with patients and your team. We pay our people fairly, offer good benefits and provide opportunities for advancement. Just as important, we offer an opportunity to be part of a larger mission to make a difference in the lives of patients and support Heart to Heart International’s work around the world.
Investment in people.
Service accessibility.
Our proven experience with remote staffing allows us to expand our reach beyond our headquarters. This allows us to provide continuity during high volume timeframes and weather events. With counselors across the county we operate from 8am to 8pm eastern time, making us easily accessible for patients needing assistance.
Experienced leadership.
RegaloRx is led by an experienced management team, most with over 20 years of experience in patient assistance and involvement with a number of programs and products. Learn more about our leadership and board of directors.
We employ state of the art technology and systems to improve patient experience and flexibility, including self-service IVR options for refills. Our leading-edge Salesforce platform and cloud-based technology platform drives integration of contacts and tasks. Plus we partner with a direct-to-patient pharmacy with integrated logistics, allowing us to handle cold-chain and ambient condition products.
Innovative technology and partnerships.
Our relentless focus on customer service has resulted in an overall quality assurance score of 96.5 in 2022. We actively monitor and solicit client feedback to assess our performance. Plus, our training, systems and focus on quality have led to excellent independent survey results from both patients and providers.
Customer service quality.
Interested in learning more?
Let us know how we can help you grow your impact and learn more about RegaloRx.